Hospitality Management Organizational Psychology

Question: Describe about the Hospitality Management for Organizational Psychology. Answer: Introduction Importance of Delegation Olivia should accept that she cant do everything on her own and this will be the first step towards delegating tasks. It should not be a question of the more delegation, the better, which could lead to loss of control but rather the challenge of her delegating properly, and effectively the tasks that she wants to and can delegate(Preenen, van Vianen and de Pater 2014). Some of the importance of delegation includes: Olivia will have more time to do important Tasks By Olivia delegating some of the things that she does not need to do personally, she will at least be able to free up some of her time that will enable her to other important valuable tasks that only require her energy and experience. This will give her some time to plan and also increase her strategic capacity thus improving the systems of her boutique. Growth of the Team By delegating some of the duties to her staff, Olivia will help them to develop in their capacities hence making them also feel more valued in the business. It will also increase her teams job satisfaction and an opportunity to be successful and excel. It will make her business to prosper more(Evers, Hafkesbrink and Becke 2014). Fostering of efficiency and creativity By Olivia delegating some duties, she will be promoting teamwork that will bring in different points of view on how well to approach some tasks hence translating into increased productivity and efficiency(Lyons and Lyons 2016). Why Olivia does not want to delegate tasks Olivia fears delegating tasks because maybe she feels that it is more efficient if she handles most of the tasks on her own. It seems that she does not think that her supervisors are capable of doing what she does best; she fears that they might disappoint her. Delegation plan for Olivia Tasks not suitable to delegate Liaising with clients regarding their needs and updates contracts accordingly. Liaising with venues and suppliers and negotiates contracts for space, supplies, audiovisual equipment. Staff recruitment and selection. Ensure all SOPs and quality assurance principles are adhered to. Updating company SOPs. Conducts employee appraisals Handling complaints. Client needs Tasks that others can do in Olivers absence Conducting employee appraisals. Liaising with venues and suppliers and negotiates contracts for space, supplies, audiovisual equipment. Handles complaints. Client needs Tasks delegated permanently Checking room layout prior to event and that all materials, such as place cards, nametags, packages, gift bags, registration lists, etc. are prepared. Checking audiovisual equipment, signage and dcor meet quality expectations. Client needs Ensuring all staff arrive on time and are in full uniform. Organizes replacement staff in case of absenteeism. Organizing event bookings and contracts. Conducting research making site visits and finding resources to help with decisions about event possibilities. Creating and revising room layouts for each event. Creating event run sheets to ensure the smooth flow of the event. Organizing staff rosters. Preparing budgets and provides periodic progress reports to the event director. Conducting pre/post-shift meetings. Monitoring staff on shift Training of new and existing staff when necessary Checking staff time cards and that labor costs comply with budget. Tasks not being done but can be delegated Updating the company website. Marketing How Olivia can determine delegation of duties to the staff Picking the right person: Olivia should know that picking the wrong person for a key task can make that task not to be successful. Matching the requirements of the job with the abilities of the staff: Olivia should make sure the staff being delegated the task has the right capability for the job. Delegating to the staff a clear outcome that is expected: Olivia should explain to the staff what she expects to be done and also the reason for undertaking the task. How Olivia can give Instructions effectively For Olivia to give effective instructions, she must consider some of these measures: Being specific and clear. Give alternatives incase her instructions fail. Set boundaries. Give specific time frames. Seek clarification from the staff to make sure they have understood the instructions well. Why staffs resist taking delegated tasks The staff resist delegation of tasks because may be they feel that they have not been trained on how to handle the tasks that are being delegated to them hence there is fear of failure among the staff. Olivia should embark on training her staff. This will give them confidence to handle any delegated tasks more efficiently without fear of failure(Dobrajska, Billinger and Karim 2015). What Olivia should do to ensure delegated tasks are successfully implemented Olivia should start by specifying the outcome that she desires to her supervisors that she has delegated the tasks. Another thing, Oliver should do, is to also provide sufficient support to the staff, identify the limits, and establish controls and finally Oliver must resist an upward delegation at all cost. After a task is completed, it is important for her to give recognition where it is deserved. Time management Strategies Olivia can effectively manage her time by: Knowing how to spend it. Setting her priorities right. Using a planning tool. Avoiding procrastination. Managing her external time wasters. Scheduling her time well. Consequences of ineffective time management Inefficient flow of work in Olivias business. It may lead to wasted time: She must work hard to avoid anything that distracts her from achieving her goals. Missing of deadlines; Olivia can avoid this by prioritizing her tasks i.e. those that are urgent and those that do not need any urgency. Poor Quality: If there is no proper time management, this may lead to poor outcome of tasks. Monitoring Strategies that Olivia can use Watching the employees using her own eyes and see how they work. Asking for an account of what they have done in her absence. Asking her employees to use self-monitoring tools like project plans or activity logs. Reviewing her staff work in progress. Doing her own intelligence by gathering information about her staff. Conclusion It is important for Olivia to realize that if she really wants her business to be more successful then she will have to involve her staff in achieving this. By involving them, her business is bound to even experience more growth. In addition, by offloading some of the tasks that can be done by the staff, she will have more time to manage her business more effectively without much stress. References Preenen, P., van Vianen, A. and de Pater, I., 2014. Challenging tasks: The role of employees' and supervisors' goal orientations.European Journal of Work and Organizational Psychology,23(1), pp.48-61. Dobrajska, M., Billinger, S. and Karim, S., 2015. Delegation within hierarchies: How information processing and knowledge characteristics influence the allocation of formal and real decision authority.Organization Science,26(3), pp.687-704. Evers, J., Hafkesbrink, J. and Becke, G., 2014. Balancing efficiency, quality of work and service qualityMeasuring the productivity of social services. Cockpit soziale Dienstleistungen. Gestaltung der Produktivitt durch Balance von Effizienz, Untersttzungsqualitt und Arbeitsqualitt, pp.19-46. Lyons, P.R. and Lyons, P.R., 2016. Helping managers to more effectively delegate authority.Human Resource Management International Digest, 24(6), pp.1-3.